Vudex Hardwoods Warranty
This warranty applies to Vudex Hardwoods Multi-layered flooring (packaged as Vudex Hardwoods) manufactured by Vudex after January 7, 2007. This warranty applies to the original purchaser and the original site of installation only and will remain in force for 12 months from date of purchase. The conditions and terms of this warranty are as stated herein and may not be altered by any dealer, installer, agent, distributor or employee of Vudex Hardwoods Ltd.
Structural Warranty
Vudex Hardwoods warrants that engineered Signature Series hardwood flooring shall be free of manufacturing defects. If a piece is deemed by Vudex Hardwoods to contain a defect, the company will, at its sole discretion, replace it with an equivalent quantity of the same or similar product at no charge to the customer. If Vudex Hardwoods is unable to furnish an equivalent replacement product, the company may, at its dole discretion, elect to refund to the customer a portion of the original purchase price equivalent to the value of the affected portion of the floor. This is the sole remedy provided by this warranty. Any other incidental or consequential damages or costs incurred by the customer as a result of the defective piece of flooring, including any labour costs incurred to remove and re-install affected portions of the flooring, will not be covered by this warranty.
Wood is a natural product with naturally occurring imperfections and differences in colour, grain and appearance. These are not considered defects.
THESE WARRANTIES ARE NOT TRANSFERABLE. NO INSTALLER, RETAILER, DISTRIBUTOR, AGENT OR EMPLOYEE OF VUDEX HARDWOODS HAS THE AUTHORITY TO ALTER THE TERMS OR CONDITIONS OF THESE WARRANTIES.
THESE WARRANTIES PROVIDE NO EXPRESS OR IMPLIED COVERAGE AGAINST.
1. SCRATCHES, INDENTATIONS, MARKS, STAINS OR OTHER DAMAGE CAUSED BY NEGLIGENT OR ACCIDENTAL EXPOSURE TO PEBBLES, GRIT, SAND OR OTHER ABRASIVES, PETS, INSECTS, HIGH HEELED OR CLEATEO SHOES, FIRE, PRODUCT SPILLS, EXCESSIVE MOISTURE, HEAT OR DRYNESS:
2. CHANGES IN WOOD COLOUR DUE TO EXPOSURE TO LIGHT: VARIATIONS IN COLOUR, TONE, GRAIN PATTERNS AND OTHER NATURALLY OCCURING CHARACTERISTICS OF WOOD.
3. PROBLEMS ARISING FROM FAILURE TO FOLLOW MANUFACTURER’S WRITTEN INSTALLATION, CARE AND MAINTENANCE INSTUCTIONS.
4. EXPANSION AND CONTRACTION BETWEEN BOARDS OR ANY OTHER PROBLEMS ARISING FROM BY IMPROPER HEAD AND HUMIDITY LEVELS:
5. DAMAGE DUE TO EXPOSURE TO EXCESSIVE MOISTURE FROM ANY CAUSE OR SOURCE.
THE FOREGOING IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE EXPRESS WARRANTIES PROVIDED HEREIN AND IS IN LIEU OF ALL THE OTHER EXPRESS AND/OR STATUTORY WARRANTIES BY THE MANUFACTURER, TO THE EXTENT PROVIDED BY LAW.
VUDEX HARDWOODS LTD ASSUMES NO LIABILITY FOR INCIDENTAL OR CONSEQUENTAL DAMAGES ARISING FROM THE USI OR NON-USE OF THE PRODUCT. HOWEVER, SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION MAY NOT APPLY TO THAT “VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE. THE SOLE REMEDY PROVIDED BY THIS WARRANTY IS THE REPAIR OF DEFECTIVE PRODUCTS OR REPLACEMENT OF DEFECTIVE PRODUCTS WITH AN EQUIVALENT QUANTITY OF THE SAME OR SIMILAR PRODUCT IF VUDEX HARDWOODS IS UNABLE TO REPAIR THE PRODUCT OR IS UNABLE TO FURNISH AND EQUIVALENT REPLACEMENT PRODUCT, THE ORIGINAL PURCHASE PRICE EQUIVALENT TO THE VALUE OF THE AFFECTED PORTION OF THE FLOOR. THIS WARRANTY DOES NOT COVER ANY LABOUR COSTS INCURRED TO REMOVE OR INSTALL PRODUCTS.
IT IS THE RESPONSIBILITY OF THE PURCHASER TO INSEPECT ALL PIECES OF FLOORING FOR DEFECT PRIOR TO INSTALLATION.
Any pieces of flooring that appear to have defects in milling, lamination, grading or finishing should be returned to the original place of purchase. Any pieces of flooring that do not meet our specifications will be replaced with an equivalent quantity of the same or similar product at no cost to the customer. Vudex Hardwoods accepts no responsibility for labour costs incurred to remove or install products.
WARRANTY EXCLUSIONS AND CONDITIONS
Wood is a natural product with naturally occurring imperfections and differences in colour, grain and appearance. These are not considered defects. The colour of wood is affected by natural light, and wood flooring will change colour after installation. This change varies by species. Colour changes are not considered a defect. Gloss reduction is not considered surface wear. New or replacement wood flooring may not match display samples, existing flooring, or other wood products and furnishings in your home. Installation must be performed in accordance with the installation instructions included in every package of Vudex Hardwoods Longstrip flooring, and in accordance with local building codes. The flooring is for indoor residential use only. Environmental conditions must be maintained as specified, with a temperature of 68-72 ˚F (20-22˚C) and humidity at 45-55% at all times. If used over radiant heating, the maximum surface temperature must not exceed 82˚F (26˚C). Exposure to higher or lower levels of heat and/or humidity may result in expansion and/or contraction of the floor boards resulting ins separation between joints. Problems resulting from exposure to levels of heat and/or humidity other than those specified herein are not covered by this warranty.
Scratches, indentations, marks, stains or other damage caused by negligent or accidental exposure to pebbles, grit, sand or other abrasives, pets, insects, high heeled or cleated shoes, fire product spills, excessive moisture, heat or dryness are not considered normal wear and are not covered by this warranty. Care and maintenance must be carried out in accordance with manufacturer’s instructions. Only approved cleaning products may be used.
THERE ARE NO OTHER EXPRESS OR LIMITED WARRANTIES EXCEPT AS SET FORTH ABOVE.
*The manufacturer’s instructions only approve BQJ4A cleaning products.
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